Happy Elderly CoupleThis holiday season, families across the country will gather for Thanksgiving and Christmas celebrations. If they live far away from each other, these events may be the only time throughout the year when everyone can sit down and talk face to face about family issues.

One of the biggest family issues facing baby boomers today is what to do about their rapidly aging parents. They may have noticed recently that Mom or Dad is starting to forget important things, can’t function as well as before, or is having trouble getting around safely.

While moving an aging parent (or parents) out of their home might be necessary, it is still a difficult decision for adult children to make. And even if they can convince their parents to move, there is the overwhelming issue of what to do with all of their stuff – particularly their home.

As a Realtor, you can make the process much easier by stepping in and offering to help with the sale of the home. Explain that rather than trying to do it themselves, using your services can save them time and hassle while they are making all of the other arrangements – financial management, health care, transportation, etc. – for their parents.

In addition to your real estate services, offer advice and resources on housing solutions, de-cluttering, cleaning services, and storage units. Suggest the names of repairmen or other contractors if the home needs some fix-ups. Establish relationships with local assisted living centers in your area so that you can recommend those that will best meet your client’ needs.

Being more than just a Realtor in this situation will go a long way toward building relationships that will garner future referrals. Approach it as an expert who can help with every aspect of their situation, not just the sale of their home.

This extra work will pay off. These grateful clients will rave about you to their friends, neighbors, and extended family, who at some point will also need the services of a Realtor as their own parents begin to age and need alternative living situations.

In the bestselling book Delivering Knock Your Socks Off Service, great service is defined as “creating a positive, memorable experience for every customer. It means exceeding expectations and satisfying needs – and in such a way that you’re seen as easy to do business with. It means looking for opportunities to wow and delight your customer in unique and unexpected ways.”

If you do this consistently, especially with clients facing a stressful and uncertain situation such as aging parents, you can build a business that runs itself completely on referrals. Over time, happy, satisfied clients will bring in more – and better quality – business than all other prospecting efforts combined.

For more information and resources on lead generation and prospecting, contact REDX today.

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Call iPhoneProspecting. Love it or hate it, it is a vital part of any realtor’s tool chest. And while there isn’t necessarily only one “correct” way to prospect, there are some misconceptions floating around that can make your job more difficult.

Here are 5 prospecting myths that may be holding you back:

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Michelle and Tyler Holt in the French Quarter. Michelle and Tyler Holt in the French Quarter.

 

I’m so excited for the thousands of NAR attendees that will be visiting New Orleans. NOLA has been my home for the past three and a half years, and I still call it home even though I recently moved. As the Big Easy gets ready to host an amazing event I thought I’d share eight insider tips.

1. Get off of Bourbon Street

There are so many amazing parts of the city. Bourbon is just one, and for many locals not one of our favorites. Check out Frenchman, Magazine, the Garden District, Marigny, Bywater, City Park, St. Charles, and walk all over the French Quarter. Jackson Square is a great place to start and Decatur and Royal are the main walking streets through the Quarter.

2. Listen to Our City

Music is a huge part of NOLA history. New Orleans was the first city in the New World to have Opera and it is of course the birthplace of Jazz.  You can hear so much great live music all over the city. WWOZ 90.7 is listener-supported volunteer programed for the New Orleans Jazz and Heritage Station. It is a big deal.  The WWOZ website provides the best calendar for finding out who is playing where and when on any given night.

A few personal favorites: Historic Preservation Hall, Maple Leaf, BMC, Snug Harbor, Spotted Cat and d.b.a. Note: there is indoor smoking allowed at several bars so if that is a concern I would check the venue before you arrive.

3. Coop’s Place

Best fried chicken and red beans and rice, be warned it is a dive bar with bad service. Don’t be a diva – this place is like the Soup Kitchen in NYC . Everyone waits in the line: celebrities, locals, and tourists and you don’t ask to “customize” something. What’s on the menu is what you get.

4. We Don’t Flash Boobs

So, you’re in the Quarter and someone on a balcony has beads and a crowd forms and starts going crazy for the beads – PLEASE do not flash. First off, it’s not Carnival season, second, you will get a ticket. Carnival for locals is about family and friends celebrating their love of New Orleans and its rich history. We try to keep the tourists close to the Quarter so we can keep them contained. But asking locals “if they flash” or even joking about it is going to get major eye rolls.

Carnival is a season, Mardi Gras is a day – if you want to see some of the amazing artisans that help create Mardi Gras check out Mardi Gras World. It is totally worth it to see the huge and amazing floats that are created not just for local Krewes, but also for Disney, Universal Studios and many others.

5. Learn the History

There is a lot of history in New Orleans, it was founded in 1718.  From the Louisiana Purchase in 1803 with Thomas Jefferson to the famous French and Spanish architecture, to the important role it played in the American Revolutionary War, the Slave Trade, and it’s role in the World War II.

  • Visit America’s National World War II Museum. It is amazing and a short jaunt from the convention center. Plan at least four hours. You won’t be disappointed. TripAdvisor recently named it the #4 museum in the United States and #11 museum worldwide.
  • Take a tour. A little know fact about tour guides in New Orleans is that they have to be licensed. We care about the quality of how our city is represented. A personal favorite of mine is the  Haunted History tours. I’ve been on the Ghost tour twice and enjoyed it each time as it has great legends and stories about the city. Don’t forget to give a tip, or as the french say Pour Boire meaning “for drink”.

6. Food is Serious

Similar to New York, to make it in New Orleans you have to be good to survive. There’s too many great options that if you aren’t on par then you can’t last. Also, for dinner you will likely need reservations. So, if you are dying to get in somewhere then call ahead for a reservation. Here are a few personal favorites:

  • Cochon – cajun southern cooking
  • Peche – seafood grille
  • Commander’s Palace – quentinesstial Southern experience in the famous Garden District
  • Antoine’s – the oldest French-Creole fine dining in New Orleans. Lunch is amazing and not to be rushed.
  • The Joint – best barbeque hands down. It has been featured on several lists and on the Food Network. (Pretty much everything on my list has). And it is in the historical Bywater.
  • Beignets – so this is personal preference so try both and decide for yourself: Cafe Du Monde and Cafe Beignet.  Tip: don’t buy the beignet mix – it won’t taste as good at home.
  • Dat Dog – hot dogs have never been the same. Started as a shack and then it blew up!

7. T-shirt City

When you’re strolling on Royal and Decatur you will see a lot of  souvenir stores. Bypass those and check out some of the places and t-shirts locals wear. In fact, great local boutique shopping is found on Magazine Street. Great cafe’s and shops there. The shops listed below are locally owned, topical, and endeared to locals. You may get better service at Coop’s if you are wearing a Defend New Orleans shirt for example.

  • Dirty Coast – coined the phrase “Be a New Orleanian Wherever You Are”
  • Storyville – “Nola Seasons” is a classic
  • Fleurty Girl – awesome Black and Gold source and a fantastic example of the NOLA entrepreneurial spirit
  • Defend New Orleans – New Orleans’ proud and independent spirit

8. Black and Gold Fever

There’s always a lot going on in the city. This weekend with NAR is no exception. Emeril Lagasse’s annual Boudin, Bourbon and Beer festival is happening. As well as the big game on Sunday at the Superdome with the Saints playing the 49ers.  Wearing black and gold is always advised. To find out what else might be going on check out these great calendars:

Michelle Holt is the Director of Marketing at REDX. She just moved from New Orleans, LA to Salt Lake City, UT and next to Christmas, Mardi Gras is her favorite holiday season. Prior to coming to Real Estate Technology, Michelle worked at two large investment banks. She studied Public Relations at Brigham Young University.

Graph With Stacks Of CoinsIn 2007, the bottom dropped out of the housing market and real estate values in the United States fell by $6 trillion.

During this time, Paula Burlison was working as a realtor in Las Vegas, Nevada, one of the hardest hit markets in the country. While other realtors floundered, Paula not only managed to keep her business afloat, but continued to make a substantial income as well.

How did she do it? By understanding the data that drives her business.
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9311718035_23ab0c5834Do you hate the idea of using a script on sales calls or appointments? Many realtors shy away from using a script because they don’t want to sound canned or robotic when talking to prospects and clients.

After all, many agents went into real estate because they love interacting with people. The last thing they want to do is kill that spontaneity and the personal touch that makes their job so enjoyable.

We have all experienced that awkward call from a telemarketer who can barely pronounce your name and reads tonelessly. But scripts don’t have to spell disaster all the time.
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Gain Accountability, Increase Income: The Rocky Wright Case Study

10.15.2014 Case Study
Thumbnail image for Gain Accountability, Increase Income: The Rocky Wright Case Study

According to Christine Comaford, Forbes Magazine contributor and author of the book Smart Tribes: How Teams Become Brilliant Together, 98% of the CEOs she works with are kept up at night by one thing: how to get and increase accountability in their business. Why? Because increasing net income, improving performance, and achieving predictable revenue can […]

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5 Warning Signs That You’ve Used up Your Network and What to Do About It

10.10.2014 Campaign Tracking

One of a realtor’s best and most useful tools is his or her sphere of influence. But what happens when your SOI seems to have dried up? Keeping in touch with your SOI can be tricky. No one wants to pester friends, family, and former clients over and over.

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The Virtues of the Market in the Fall Months

10.02.2014 Lead Manager
Thumbnail image for The Virtues of the Market in the Fall Months

As the weather cools and the leaves begin to fall, our thoughts turn to cold winter days and the festive holiday season to come. This is also the season when the housing market drops off, and you, like many other realtors, want to get as many of your listings sold before the holiday rush. Even […]

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What Fishermen Know about Successful Real Estate Prospecting

09.22.2014 REDX

Every fisherman knows that the more lines you put in the water, the more fish you’ll catch. You can experiment with bait, lures, timing, and locations but when it comes right down to it, two lines in the water statistically catch more fish than one. Same goes for real estate prospecting. You’ll “catch” more leads […]

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What High Earners Know About Lead Prospecting

09.08.2014 Prospecting

Are you maximizing your opportunities as a real estate agent, or are you just treading the easy, safe, traditional path of lead prospecting that everyone else uses? On the road to real estate success, prospecting as many lead types as possible is an important way to expand your horizons.

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